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Support and Services

  • Accounting Department

    • Supply branch managers with monthly P&L statements
    • Process expense re-imbursement and check requests
    • Online system available for branch managers to review and approve invoices
  • Compliance Department

    • Available to answer any questions that may arise during the loan process, including but not limited to; RESPA, Disclosures, Documentation, High Cost, etc
    • Live and recorded webinars to cover FOA compliance policies and procedures
  • Human Resources Department

    • Manage all benefit options for employees including insurance and retirement plans
    • Support online hiring system
  • Information Technology Department

    • Offering support for, but not limited to; Branch Network, Client Machines, Printers/Scanners/Copiers, Phone System, and Equipment Purchasing
    • 24/7 Help Desk Support
  • Licensing Department

    • Act as the liaison between branch offices, mortgage loan originators, state regulators and National Mortgage Lending System
    • Work closely with branch offices & mortgage loan originators to ensure individual licensing requirements are completed and the appropriate state license application is filed, obtained and renewed
    • Work closely with branch managers, mortgage loan originators & Training Pro to ensure the completion of their federal/state education and Fair Lending education is completed within the required time line set by the company & state regulators
    • Available to assist with the interpretation of state licensing laws and address licensing questions by internal employees
  • Secondary Department

    • Work with the sales staff on loans that fall outside of our program and product parameters
    • Assist sales staff with locks, extensions and lock changes
    • Provide advanced notification on pricing changes and lock expirations
  • Production Support Team

    • Production Support hotline that assists the production staff
    • Assist branch managers in setting up Marketing Agreements with industry partners
    • Assist branch managers in onboarding new personnel
    • Assist new branches with the onboarding process
    • Assign one of our full time LO recruiters to the branch to assist branch in recruiting quality loan originators
    • Business Development Team working with branches and originators in growing their current/future business
    • Continuing support of current and new branches
    • Assist with training of new personnel
    • Act as a liaison between our branches and corporate
  • Training

    • Monthly webinars to provide education for niche products, new programs, new technology roll-outs and more
    • Annual and regional sales conferences to promote company culture and discuss the latest company and industry news
    • National trainer who will create a customizable training plan for your sales and ops staff
  • © 2017 Finance of America Mortgage LLC | NMLS 1071 | 300 Welsh Road, Building 5 Horsham, PA 19044 | AZ Mortgage Banker License #0910184 | Licensed by the Department of Business Oversight under the California Residential Mortgage Lending Act | Georgia Residential Mortgage Licensee | Illinois Residential Mortgage Licensee | Kansas Licensed Mortgage Company | Licensed by the N.J. Department of Banking and Insurance | Licensed Mortgage Banker -- NYS Banking Department | Rhode Island Licensed Lender. For more licensing information please visit www.nmlsconsumeraccess.org. This is not an offer to extend credit to any individual who may be entitled to a more complete disclosure per RESPA, TILA, HOEPA or any other more applicable federal, state or local law or regulation. Subject to credit approval. Rates, Terms, Fees, Products, Programs and Equity requirements are subject to change without notice. For qualified borrowers only. EQUAL HOUSING LENDER